CAISI Product Overview

The OSCAR Multi-Agency Case Management (CAISI) software is a web-based software system designed to enhance the integration of care between agencies for the homeless at the individual and population levels using an electronic information system.

This software is an expansion of the OSCAR McMaster system, an open source Ministry of Health endorsed electronic medical record, that incorporates additional features geared specifically to the care of people who are homeless.

CAISI, using its open-source development approach, seeks to integrate with major social and IT networks among agencies working with the homeless. These include shelters, drop-in centres, outreach teams, clinics, hospitals, public health services, and emergency medical services.

The CAISI software supports the rapid assessment of clients, referral to appropriate shelters and agencies, managing waiting lists into services, supporting multi-agency case management, and ultimately client placement into appropriate housing or community placement.

The audience for this guide are users who have been assigned administration/management roles within the OSCAR/CAISI software system. The guide describes the following groups of administration tasks you can perform using the OSCAR/CAISI software system:

• Managing Providers in CAISI (including adding staff and setting access levels for them)
• Managing Programs in the CAISI System (including adding programs to an Agency's CAISI system, and defining functions and roles for staff in the program)
• Merging Records in CAISI