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Troubleshooting

Provides a variety of troubleshooting instructions, including the initial computer setup for OSCAR clinic, printer and network settings, setting computers to powersave mode, and more.

Initial Computer Setup for OSCAR Clinic

SCREEN SETTINGS

Screen settings should be 1024 x 768

  1. Change by clicking START > control panel > display and then settings
  2. Under screen settings, drag the arrow until it displays 1024 x 768
  3. Click APPLY

MARGINS FOR PRINTING OSCAR DOCUMENTS

  1. Open Internet Explorer
  2. Click FILE on the menu bar
  3. Select ‘PAGE SETUP’
  4. Delete the header and footer information
  5. Put margins to .5 in

SETTING UP NETWORK & PRINTER SHARING

Start with the computer that will be the central computer and that will always be turned on before the other computers. Go through the steps for ‘Setting up a New Computer’ that you would use for ALL computers. Then, share (right click on the printer and select sharing...) the printers that are set up on this computer. (Tip: If sharing is done on an item, you’ll see a hand sign at the bottom of the item)

To Begin

  1. Right click on ‘Network Neighborhood’ and then ‘Properties’
  2. Click on the Identification tab and type in a unique name for each computer in the ‘Computer Name’ box. In the ‘Workgroup’ box put the name of the whole Intranet (e.g. MCHamilton, stonechurch ...)
  3. It doesn’t matter what you put in the ‘Computer Description’ box (you can put your name or exam room number if you want)

Configuration Tab

  1. Install Client for Microsoft Network if it is not already installed
  2. Click the ADD button under the Configuration tab
  3. In ‘Select Network Component’ type click on CLIENT and then on ADD
  4. Now click on Client for Microsoft Network in the Configuration tab
  5. Click on ‘Properties’, verify that only Quick Logon is clicked on & then click OK
  6. In ‘Select Network Client’ window pick Manufacturers ‘Microsoft’
  7. Network clients should be ‘Client for Microsoft Networks’ and click OK
  8. In the ‘Primary Network Logon’ box choose ‘Client for Microsoft Networks’ from the drop down menu
  9. Click on ‘File & Print Sharing’ & put a check mark beside ‘I want others to be able to print to my printer’

IP Address Tab

  1. Click TCPIP & highlight the installed network component labeled TCP/IP (the network card you have installed in the computer & NOT the TCP/IP dial-up adapter)
  2. Click on Properties button & click on the ‘IP ADDRESS’ tab
  3. Click on ‘Obtain IP address automatically’
  4. Click on the ‘WINS configuration’ tab & click on ‘Disable WINS Resolution’
  5. Click on ‘Gateway’ (there should be NO installed gateways listed. If there are, highlight each one, one by one and click on remove until they are all removed)
  6. Click on the ‘DNS Configuration’ tab & click on ‘Disable DNS’
  7. Click the OK button & the computer will re-boot

Set all the computers in the network with the same settings as above

 

   TIP: Having all computers in the clinic logging into Windows
   with the same login & password makes support much easier to maintain

 

SETTING ALL COMPUTERS TO POWER-SAVE MODE

  1. Right click on the desk top and go to Properties
  2. Click on ‘Screen Savers & Settings’
  3. Under ‘Power Schemes’ choose ‘Home/Office’ from the drop down menu and it will automatically set the other settings for ‘Always on Power Scheme’

ENABLING PRINT SHARING

  1. On the initial computer that the printer is connected to enable the following
  2. In ‘Properties of Network Neighborhood’ click on the ‘General’ tab
  3. Put a check mark beside FILE / PRINT SHARING
  4. This will give you the share function when you right click on the printer in the next step

MAPPING TO A NETWORK PRINTER

After you have set all the computers with the same network settings and have the printer driver loaded on the computer, (if it is not already loaded) follow these steps to network to the printer.

  1. Go to the printer settings by clicking on START / SETTINGS / PRINTERS
  2. Double click on ‘Add Printer’
  3. Click NEXT & select the NETWORK PRINTER radio button. Go to ‘BROWSE’ to find the network printer (search for the computer that the printer is physically connected to)
  4. Click OK after selecting the appropriate printer. Insert the driver Disk/CD when prompted to install the driver that comes with the printer. Follow the on-screen instruction to finish the installation process. (May vary for different printers).

ADDING OSCAR SHORTCUT ICON TO THE DESKTOP

  1. Open Internet Explorer & type in the URL to get to the local server
  2. Go to the Favourites tab and add this page as a bookmark (add to Favourites)
  3. When it prompts you to name the page, type in the location of the office [OSCAR - SFHC) & press enter
  4. Go to Favourites again, right click on the new link
  5. Click on ‘send to’ & choose ‘DESKTOP’ at the next pop-up menu
  6. The new shortcut will appear on you desktop

ADDING OTHER SHORTCUTS TO THE DESKTOP

  1. Right click on your Windows Desktop
  2. Scroll down to New and then Shortcut
  3. Either click on BROWSE or type in the path to the program
  4. Click on Next
  5. Type in the name of shortcut and click Finish

Setting Properties of Shortcut

  1. Right click on the shortcut you just created
  2. Scroll down to Properties
  3. Click on the Program Tab
  4. Beside the RUN, select ‘Run Maximized’
  5. Check the box beside ‘Close on Exit’
  6. Click on Change Icon
  7. You can use one of the default Icons or browse to the location of an icon you have stored on the Hard Drive
  8. You can set up a specific configuration if you are doing a DOS program, but normally this will be sufficient.
  9. Click Apply and OK

Back-up OSCAR Files to CD

The following steps allow you to back-up the data files in OSCAR on a regular basis, in case of a critical fire or hardware problems. Hardware can be replaced and the software re-installed and set up by OSCAR technical support if the data has been updated on a regular basis.

SET-UP THE DIRECTORIES

  1. First set-up a directory on the computer that has a CD burner
  2. OR Make the directory on another computer and make the director a shared one so that it can be seen from the computer where the CD burner is.
  3. To make a folder shared, right click on directory - click ‘share’ & click ‘share folder’

BACK-UP FILES

Back-up each file and put then in the directory you created to hold the back-up files

  1. Log in to OSCAR as the administrator
  2. Click the OSCAR Backup link
  3. Click the file names on pop-up window to save the files to the local computer
  4. Burn a CD at the end of the week with everything in the directory & keep off site
  5. Use a couple of CD’s and rotate them back & forth from the office
  • The backup date will be shown on file names. So, it is easy to only download the files that are new.

This process backs up documents and the database of your OSCAR program. The back up should usually be daily, but even every second day is OK. Restoring the backup files if there ever was a problem: will be looked after by the OSCAR programmer.

Return to T[0]P

 

Troubleshooting Connections

LOSING CONNECTION TO SERVER

The first thing you do before going to the following steps is to rule out the obvious on the computer.

  1. Double click on MY COMPUTER
  2. If there is a red X on LAN connection, check all the connections and confirm that there is no loose connection.
  3. Shutdown/Power completely off - wait 10 sec. and Re-Boot the computer
  4. Wait a little while for the computer to completely connect to the server (about 10 sec) after the screen has come up.
  5. Right click on Network Neighborhood and down to Properties
  6. Click on the Identification tab and verify that the workgroup field has the name of the clinic workgroup (stonechurch)

PROCESS OF ELIMINATION FOR TROUBLESOME CONNECTIONS

Try to restore the connection after each of the following steps:

  1. Check the network wall jack. Plug a laptop into the network wall jack and try to get on the network
  2. Check that the problem is not with the actual computer. Plug the computer into another network wall jack
  3. Check the cable from the wall jack to the computer. Plug another piece of network cable into the computer and text in the network wall jack outlet in another room if possible. (long network cable)
  4. Check network cable in the server room from the wall to the port on the HUB/ Switch. Unplug the network cable for that room on the wall and replace with a known, good cable. Replace the network cable for that room on the HUB/Switch with the test cable directly from wal to HUB.
  5. Test the port on the HUB/Switch box by plugging into a known good port on the HUB/Switch
  6. By process of elimination, if all of the above fail to reinstate a connection, the wiring in the wall may be the problem. You will need to get a professional to test the wire in the wall.

 

Frequently Asked Questions
  Q. I don’t know where my print page went.
  A. Click Start, Settings and then Printers (for Win 98/Me/2000)* to see
  which printer has the check mark on. Your print page went to this
  printer with the check mark on. To change it, right click on the printer
  you prefer and select the ‘set as default’ option.
  *For Windows XP Click Start, Control panel then Printers and Faxes,
  once here follow the same instruction as above.
  Q. I printed to the appropriate printer but nothing printed out.
  A. Pull the mouse pointer to the bottom right hand corner of your screen
  and double click the printer icon. Highlight the item(s), (if more than
  one, select the first item and press the shift key while pressing the
  down arrow to select all at once) and press delete. Try printing again.

 

TROUBLESHOOTING FOR INTERNET ACCESS

The following are steps to take if the users are complaining about not being able to get a connection to their e-mail.

REFRESHING IP CONFIGURATION

  1. The screen can be accessed by following this sequence:
  2. Click on the Start button and then
  3. Type winipcfg /all in Open box and Hit OK
  4. Select the network adapter for your PC from the drop down list in Ether Adapter Information.
  5. Click Release All to release all the Addresses
  6. After they have all been released, press the Renew button to renew the addresses.
  7. The default Gateway and DHCP Server addresses is 192.168.42.130
  8. The IP Address is the address of each individual PC and is unique for each PC station. The fourth block is unique for each PC and varies from 2 to 99 (e.g. “27” in IP address 192.168.42.27)
  9. Press OK
  10. If any of the above mentioned addresses have a problem call the Computer Technician

UPDATING INTERNET EXPLORER

Internet Explorer needs to be updated at various times for OSCAR to work efficiently.

  1. With Internet Explorer open, click on Tools in the Menu bar
  2. Click on ‘Windows Update’
  3. When the MS Windows Update screen comes up click for your version of Windows
  4. Install Critical Updates first if there are any.
  5. Check on I.E. Service Packs and download accordingly
  6. Click to accept all pop-up messages (keeping in mind that the OS being updated has a proper license)
  7. Click when it comes up with a message saying the computer needs to restart for the changes to take effect

 

Reporting bugs

We have a bug tracking system on Sourceforge:
http://sourceforge.net/tracker/?group_id=66701&atid=515432

All and sundry are invited/encouraged to list bugs
They can't be squashed if we are unaware of them

For best effect be sure to supply  information so that it can be reproduced, e.g.

Version/Environment eg Oscar 10.6 on Ubuntu 10.4
How you got to the bug eg every time I click on the Inbox ....
Screen shot if relevant
And for technical users, excerpt from Catalina.out

 

 

 

Frequently Asked Questions
  Q. I can’t print to a network printer and see files on the network (public
  folder, General Information….)
  A. Make sure you log in using the appropriate password when your
  computer starts up. (Pressing ‘Cancel’ on the log in screen won’t give
  you network access)
  Q. A message comes up saying: ‘incorrect password’ when I try to log
  in.
  A. Make sure Caps Lock is off and try again.

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